Bindable® | Careers

Project & Implementation Specialist
Location: Boston, MA / Phoenix, AZ

The Bindable® Project & Implementation Specialist will provide cross-functional support across various teams with a primary goal of supporting project management & delivering on platform development. This role works alongside cross-functional team members, including leadership, engineering, design, and QA in addition to external clients.

The person in this position will learn our Bindable business strategy and pain points, helping to translate these with cross-functional team support into solutions and project plans.

The PI Specialist will be responsible for supporting projects to meet scope, schedule, budget and quality requirements. Assist and execute on projects within Bindable's software development life cycle (homegrown version of agile methodology).

In addition, supporting strategic tech projects this role may also include, but is not limited to engaging with: scoping exercises, design, development, quality assurance, integration, execution, testing, completion of implementation and ongoing measurements of a deliverable's effectiveness & success.

Job Responsibilities

General Role Responsibilities

Support day-to-day operational tasks as they relate to implementation of new & existing clients (i.e., new platform, website, feature enhancement, etc.)
Prioritize workload to identify critical path items in a timely manner consistent with implementation or project delivery schedule.
Resolve and/ or escalate issues in a timely & professional manner. Communicate difficult or sensitive information tactfully.
Follow deliverables by creating project tasks & communicating via our internal project management system (Flow) + externally during recurring calls with clients and via email.
Support strategic tech projects from start to finish, considering both tech and business requirements.
Ensure deliverables adhere to schedule, contract & quality requirements.
Prepare project status updates by gathering, analyzing and summarizing relevant information for executive leadership.
Clearly communicate to stakeholder's project expectations, schedules, milestones, statuses of deliverables, dependencies, accomplishments and risks when appropriate to ensure alignment.

Specific Role Responsibilities

Support the implementation of affinity marketing partners (websites & programs for our MyLifeProtected agency)
Support the implementation of enterprise SaaS partners (Policy Crusher, websites, API integrations, etc.)
Build relationships with ancillary product providers to request all producer codes for partners during implementation phases.
Coordinate assigned partner implementation efforts- i.e., kick off call, gathering deliverables, requesting compliance documents (W9, E&O, licensing), delivery of mockups, requesting approval of mockups, creating training guides, when necessary.
Work with Marketing and Sales to help clients maximize marketing opportunities at time of program launch (direction provided on this by the Relationship Management Team)
Support assigned internal technical initiatives to develop enhancements, fixes & expansion of our platform.

Required Qualifications

College degree or equivalent experience in related fields (i.e., project management, software implementation, insurtech, etc.)
Excellent verbal & written communication skills
Strong time management & problem-solving skills
Ability to prioritize and maintain accuracy
Attention to detail with the ability to proactively recognize project gaps in order to provide creative solutions
Ability to work independently and with cross-functional teams
Positive attitude and enthusiasm for teamwork
Exhibits high degree of honesty, creativity, self-motivation, and commitment to tasks
Experience in Microsoft Office including Excel, PowerPoint, Word

Preferred Qualifications

Insurance industry knowledge or exposure
Experience with software development and/ or knowledge of SDLC's
Project management experience & expertise

Travel Requirement

Some travel may be required when safety allows (no more than 20%)

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Director of Accounting/Controller
Location: Boston, MA

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Reporting directly to the Chief Financial Officer, the Director of Accounting / Controller will be a critical senior member of the finance team and will be responsible for all aspects of the company's internal and external financial reporting. We seek an accounting professional with strong operational, cost accounting and financial reporting skills. A "roll-up-your sleeves" mentality and willingness to be intimately involved in all aspects of the company is essential.

Primary job responsibilities include:

Manage the monthly, quarterly and yearly financial accounting close processes ensuring that all recurring and adjusting journal entries, financing and investing activities, commission and royalty obligations a are complete and accurate and meet scheduled deadlines. Prepare financial reports and analyses as requested by senior management or the board of directors.
Manage the monthly, quarterly and yearly consolidation close process for internal and external reporting purposes.
Manage the annual audit and preparation of the company's tax returns
Manage all general and cost accounting functions, including product and services costing, general ledger maintenance, invoicing, accounts receivable and accounts payable
Establish and maintain accounting policies and procedures to ensure all financial transactions are properly and adequately controlled, and are executed and documented according to generally accepted accounting principles. These policies would include areas such as revenue recognition, equity and expenditures, payroll and treasury.
Continually evolve business processes and internal business support systems to improve productivity, efficiency, and cost reductions.
Establish and maintain operational and financial procedures and controls throughout the department and the company.
Research and develop solutions for complex and recurring accounting transactions and reporting / footnote requirements, to ensure the company's compliance with GAAP
Assist the CFO in the development and maintenance of the cashflow forecasts, working capital management and annual budgets.
Direct, develop, hire and evaluate senior and junior accounting staff as needed.

Qualifications:

BS in finance or accounting or MBA and 8 + years of related experience.
CPA certification is highly desirable.
Property and Casualty insurance industry experience is considered a plus.
Demonstrated expert level with MS Excel, including advanced formulas. Ability to design, create and report on complex financial transactions which require management, manipulation and extraction of large amounts of data.
Proven track record of managing and developing a growing team of accounting professionals.
Capacity for synthesizing and analyzing large amounts of data.
Ability to design, create and report on complex financial transactions which require management, manipulation and extraction of large amounts of data.
Attention to detail and excellent analytical, forecasting and budgeting skills.
Expert understanding of how operational issues affect how cash flows within a company
Strong project management skills and the ability to work independently and effectively organize, prioritize and consistently deliver multiple simultaneous tasks on time and mistake free.
Excellent written, verbal and interpersonal communication skills and expert use of MS PowerPoint as a means of presenting information.
High level of integrity, discretion and maturity.
Ability to effectively interface with all levels and departments within the company.
Energetic, decisive, confident, hands-on personality with strong interpersonal skills and the ability to gain respect and influence others.

If you are looking for a career with both a start-up environment AND a proven business model, we want to hear from you. We've created a challenging, supportive, fun place to work and we'd love for you to be a part of it.

Send your resume

Software Engineer
Location: Boston, MA

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The primary job responsibility for the Software Engineer position is to provide PHP programming and functionality for a variety of consumer-related websites and web-based applications. You will be challenged on a daily basis to solve problems in new and creative ways.

The ideal candidates work well in a fast-paced, deadline-driven environment and deal professionally with both teammates and clients in order to meet business and technical demands. You will:

Work across teams to develop sites from scratch or enhance existing websites and software to meet business requirements
Working closely with the business team to build requirements for elegant technology solutions
Develop new features for existing solutions using PHP, MySQL, MongoDB, JavaScript, HTML, and CSS
Implement and support existing applications using the technologies mentioned above
Recommend architecture and design optimizations to improve the scalability of the applications and maximize performance

About you:

You're a hacker who gets things done
You have significant experience in PHP and MySQL
You have experience with PHP frameworks like Laravel, Cake, or Code Igniter
You're familiar with JavaScript frameworks like Vue.js or React
You have experience integrating 3rd party APIs
You understand secure coding practices
You have team development experience with version control systems Git
You're able to work across the entire software development lifecycle, from concept, to testing, to launch
You have demonstrated an ability to build impressive, non-trivial web applications

It would be nice if these things also described you:

You have knowledge of the ACORD XML standard
You have experience with MongoDB
You have written your own APIs
You have mobile app development experience on iOS or Android
You have experience with Amazon Web Services running Apache
You have either prior start-up or insurance experience.

If you are looking for a career with both a start-up environment AND a proven business model, we want to hear from you. We've created a challenging, supportive, fun place to work and we'd love for you to be a part of it.

Also, if you've built anything interesting outside of work/school, we want to see it. Links to web apps, repos, portfolios, etc are greatly appreciated.

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Business Analyst
Location: Boston, MA

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Job Overview:

This role, reporting to the VP of Finance, will be responsible for formalizing the Company's data analytics program that supports both Agency & SaaS operations. This role is responsible for the collection, calculation, validation and forecasting of key performance indicators (KPI's). The KPI's will span the organization and focus primarily on supporting Bindable's revenue generating departments (Sales, Marketing, and Relationship Management)).

This role will be responsible for the timely monitoring of internal activities and reporting on Company performance relative to set targets on a periodic (weekly or monthly) basis. The role will also work with key stakeholders to support the development of operational activities that drive profitable growth of both businesses (Agency and SaaS). The analyst is seen as a key ambassador for data driven decision-making within the Company.

The candidate will possess strong analytical skills and display a continuous improvement mindset. The ability to collaborate and problem-solve effectively with a variety of functional teams is critical and the ability to positively influence leadership through sound presentation of data analysis is a plus. Strong project management skills are also required.

Primary Responsibilities

Gather data from multiple sources
Interpret and analyze data to spot trends, patterns and anomalies
Create regular and ad hoc reports for internal and external use
Identify areas for improvement and offer solutions
Measure agency partner conversion and analyze platform partner utilization
Create and manage partner performance scorecards (monthly or quarterly)
Create detailed business analysis, outlining problems, opportunities and solutions
Work with Finance, Sales and Relationship Management on pricing forecasting models
Report on Bindable KPI's + special projects to internal key stakeholders and leadership team

Qualifications:

Excellent critical thinking skills to help solve problems and make data driven decisions
Ability to work with and analyze data to produce output with a high level of accuracy
Detail oriented and highly organized, must be able to pay close attention to detail
Ability to work in a fast-paced, dynamic environment
Strong communication and interpersonal skills
Familiar with accounting practices and software
Proficient in such programs as SQL databases and MS Excel to create pivot tables, charts and graphs
Bachelor of Science in Math, Data Science, Statistics, Business Administration or a related field is a plus
2-5 years experience in Finance or Data Science/Analytics is a plus

Perks:

Comprehensive healthcare and disability benefits
401k plan including up to 2% company match
Flexible work schedule and casual work environment
Opportunities for career advancement

If you are looking for a career with both a start-up environment AND a proven business model, we want to hear from you. We've created a challenging, supportive, fun place to work and we'd love for you to be a part of it.

Send your resume

DevOps Engineer
Location: Boston, MA

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We're looking for a DevOps Engineer to join our small but agile team building the next generation of insurance technology. The right candidate is passionate about what they do and has a high-level of personal pride in their work. They work well in a fast-paced, deadline-driven environment and deal professionally with both teammates and clients in order to meet business and technical demands.

Job Overview:

The primary job responsibility of Data Engineer and Analyst position is to work with the other members of the operations and engineering teams to drive ongoing development of the platform reporting portal and manage the exchange of the data with Bindable's internal and external partners. You will be challenged on a daily basis to solve problems in new and creative ways.

The ideal candidate works well in a fast-paced, deadline-driven environment and deal professionally with both teammates and partners in order to meet business and technical demands.

Responsibilities:

Work collaboratively with the engineering and business teams to meet required goals
Troubleshoot problems across a wide array of services and functional areas
Provision, configure and maintain AWS cloud infrastructure defined as code
Perform infrastructure cost analysis and optimization
Design, implement, and maintain linux servers
Implement and maintain scripting and file transfer services.
Manage deployment systems and processes using Jenkins
Execute performance tuning activities, develop monitoring processes, and provide performance recommendations for UNIX/Linux environment (essential)
Creation and maintenance of architecture documents, operations process and procedure documents, and troubleshooting documents
Contribute to the design, development and execution of system changes
Support quarterly and annual compliance reviews through interviews and evidence gathering

Qualifications:

Solid foundation of networking and Linux administration
At least 3 years of experience building and maintaining AWS infrastructure (VPC, WAF, LB, EC2, Security Groups, IAM, Route53)
Strong understanding of how to secure AWS environments and meet compliance requirements
Ability to learn/use a wide variety of open source technologies and tools
Experienced scripting skills using Unix scripting toolkits (bash, sed, awk, etc)
Operational experience supporting large, high-volume sites, ideally at a SaaS company
Demonstrated experience working with monitoring and analytics tools (e.g. Nagios, Cacti, Splunk)
You have experience with highly-scalable applications.

Perks:

Comprehensive healthcare and disability benefits
401k plan including up to 2% company match
Flexible work schedule and casual work environment
Opportunities for career advancement

If you are looking for a career with both a start-up environment AND a proven business model, we want to hear from you. We've created a challenging, supportive, fun place to work and we'd love for you to be a part of it.

Send your resume

Senior UI Designer/Front-End Developer
Location: Boston, MA (temporarily remote due to Covid)

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The Senior UI Designer/Front-End Developer (approximately 50/50 design to development) is responsible for design and front-end development across all of the Bindable platforms.

The candidate that best fits this position will work well in a fast-paced, deadline-driven environment. They should have the skill and confidence to handle projects start to finish with limited oversight. They can interact professionally with both teammates and clients in order to meet business and technical requirements. They have a passion for learning new things both taught and discovered. They will be challenged on a daily basis to solve problems in new and creative ways.

About you:

An eye for User Experience and User Interface design
Ability to take a mockup to code
Mastery of HTML, CSS (SASS experience is a plus) and display level JavaScript
A responsive design mindset
Expert level usage of Adobe Photoshop, Illustrator, and Sketch
Good comfort level on a Mac
A great communicator (We use Slack and Flow)
A passion to learn new things

Requirements:

5+ years of real-world work experience
An online portfolio showcasing your design and coding acumen

You'll notice, there are only 2 requirements to apply, so they're important. A portfolio is required to be submitted with your application. As much fun as it is to imagine how great your work and code is, we're going to need to see it to consider any applicants.

Send us a link to your portfolio and we'll have a look.

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Marketing Manager
Location: Boston, MA (temporarily remote due to Covid)

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We are seeking an innovative and experienced Marketing Manager to develop and manage marketing programs in specific channels, support business objectives, foster customer retention, provide sales support, and advance corporate positioning and brand awareness.

In this role, you will optimize B2C marketing strategies with our clients and their members/customers. You will also work closely with senior leadership on corporate positioning, brand awareness and public relations initiatives. The Marketing Manager will also oversee and maintain the organization's social media strategy across all accounts.

Successful candidates will have a solid understanding of marketing techniques with a keen interest in providing a consistent brand voice across all marketing activities to specific audiences.

Responsibilities:

Develop and manage all marketing strategies, including digital content, social media, and public relations
Create, maintain and strengthen the organization's corporate positioning and brand through all media avenues
Support new client implementations by building marketing plans and creating campaigns to ensure objectives are being met. Post-launch, work to maximize client relationships by identifying and executing on new marketing opportunities for growth and expansion
Create, proofread, and edit copy for various marketing channels, ensuring a consistent voice
Evaluate and monitor campaign performance by analyzing key metrics and creating comprehensive summary reports
Manage relationships with external marketing partners ensure high-quality and timely execution of campaigns and other deliverables
Conduct research to analyze customer behavior (purchasing habits, trends and preferences)
Manage the organization's marketing calendar and maintain the content library
Keep informed of marketing strategies and trends

Qualifications:

Bachelor's Degree in Marketing, Communications, Business Administration or a related field
Minimum 5 years' experience in creative writing, content management, marketing concepts and/or social media marketing
Firm grasp on various marketing platforms, channels, and best practices
Creative mind with superb communication and organizational skills
Outstanding copywriting and proofreading skills
Must possess critical thinking skills, strong problem-solving skills and a meticulous attention to detail
Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines in a fast-paced environment
Proficient in Content Management Systems as well as electronic marketing automation tools such as HubSpot and Mailchimp

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Position: Customer Advocate
Location: Boston, MA / Phoenix, AZ (temporarily remote due to Covid)

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Bindable and its portfolio of digital insurance products and technology services are growing, and we're looking for a dedicated Customer Advocate to help bring us to the next level.

The Customer Advocate is responsible for making sure that new customers and renewal customers have a positive experience with our agency. You will also handle ongoing service requests and have a unique opportunity to work alongside our most experienced and successful sales leaders and Customer Advocacy Team, shadowing them as part of your training and growth.

The ideal candidate is a team player, a respectful colleague, and always professional. In a start-up environment, flexibility and a desire to learn are musts. Servicing our growing clientele requires strong multitasking and organizational skills. Because we are a software company, customer advocates need to have a level of tech savviness.

Responsibilities

Interact via our phone system with all customers to ensure their needs are being met
Handle incoming emails, collect mail, scan, and document any returned items in our database system
Learn to solve customer problems by identifying needs
Review all supporting documents in agency management systems to confirm key items have been documented
Access and review all carrier sites to confirm if any customers have pending issues
Check accounts to see if there are any cross-sell opportunities for our agents, or if there are any pending opportunities that need a follow-up
Contact insureds regarding any pending cancellations due to non-payment and assist in determining ways to avoid future issues
Work with our Sales and Retention teams in processing all paperwork in an efficient and timely manner
Other administrative tasks as needed

Qualifications

Previous customer service experience appreciated but not required
Strong written and verbal communication skills
Highly attentive to detail
College degree preferred but not required; we are willing to train the right candidate
Bilingual a major plus

Perks of Joining The Team

Comprehensive health benefits
401k plan including up to 2% company match
Flexible work schedule and casual work environment
Remote work opportunities
Opportunities for career advancement

Does this really sound like you? If so, let's talk so we can learn about you!

Send your resume

Position: Insurance Sales Agent
Location: Boston, MA / Phoenix, AZ or Remote

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Bindable and its portfolio of digital insurance products and technology services are growing, and we're looking for a motivated Insurance Sales Agent to help bring us to the next level.

We partner with some of the largest affinity groups and brands in the country and utilize unmatched technology to meet the insurance needs of their members and customers. This means that we have plenty of prospects to keep you busy and help you exceed your sales goals.

The ideal candidate is a team player, a respectful colleague, and always professional. In a start-up environment, flexibility and a desire to learn are musts. Servicing our growing clientele requires strong multitasking and organizational skills. Because we are a software company, agents need to have a level of tech savviness.

Responsibilities

Manage a sales pipeline beginning with initial client contact and ending with closing a sale
Perform outbound calls to high-quality insurance leads (50%) and respond to inbound inquiries sourced from organic marketing channels (50%)
Engage with potential clients to assess their personal insurance needs and provide them with appropriate coverage options
Communicate the benefits of our service offering, our product offering, and our carrier relationships to potential clients

Qualifications

At least 1-2 years of previous insurance industry and/or hospitality experience
Property & Casualty or Personal Lines insurance license preferred; willing to train and license the right candidate
Associates or Bachelor's Degree preferred; Experience a plus

Perks of Joining The Team

Comprehensive health benefits
401k plan including up to 2% company match
Flexible work schedule and casual work environment
Remote work opportunities
Opportunities for career advancement

Does this really sound like you? If so, let's talk so we can learn about you!

Send your resume

Posición : Asociado de ventas- tiempo completo y medio tiempo
Localidad : Phoenix, Arizona

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Quién es Bindable? Bindable ™ es un proveedor de soluciones con tecnología completa para la distribución moderna de seguros. A través de sus marcas MyLifeProtected, MassDrive y Policy Crusher™, Bindable ofrece a las compañías de seguros, intermediarios y grupos de afinidad un conjunto integral de productos y servicios digitales diseñados para atraer aún más a sus clientes o miembros.

Bindable está buscando un asociado de ventas que pueda aprovechar la tecnología de vanguardia para ayudar a nuestros clientes a proteger las cosas más importantes en sus vidas. Al usar nuestra plataforma digital para habilitar marcas confiables, como asociaciones médicas, bancos o proveedores de seguros, trabajará con clientes de todo el país para transformar la forma en que las personas comparan y compran seguros.

Nuestra agencia también sirve como la primera línea de tecnología e innovación, líder en la transformación digital de la distribución de seguros. Este rol da forma a los avances en curso de nuestra tecnología.

Asociado de ventas, tendrá la oportunidad única de trabajar junto a nuestros asesores de ventas más experimentados y exitosos, siguiendo como parte de su capacitación y crecimiento. En esta tutoría, nuestra expectativa de un asociado de ventas exitoso es convertirse en un/a licenciado/a nacional de propiedad y accidentes, avanzando a un rol de consultor sénior dentro de un marco de tiempo de 2 años.

Muchos agentes se han unido a nuestro equipo durante su carrera universitaria, al igual que usted! Estamos dispuestos a revisar los horarios y brindar disponibilidad los fines de semana para respaldar sus objetivos universitarios. Si tiene un impulso para la innovación trabajando con los mejores en su clase, ha encontrado su nuevo hogar. Hagamos historia juntos en la industria de la tecnología de seguros digital.

Responsabilidades

Responder a las solicitudes de los clientes para revisar carpeta de seguros personal y aprovechar nuestra plataforma patentada Policy Crusher para revisar las cotizaciones y parear los productos con sus necesidades individuales.
Apoyar a consultores senior mientras aprende técnicas expertas y aumenta sus propias habilidades de ventas.
Convertirse en un 'nerd' de seguros y tecnología (¡créanos que es genial!). Aprenda sobre la industria de Seguros mientras desarrolla relaciones de por vida con sus compañeros y clientes.

Para realmente jugar este papel, deberás ser

Flexible: En un ambiente de 'start-up', debe ser adaptable y estar dispuesto a aprender, ya que con frecuencia lanzamos programas con nuevos socios y operadores.
Conocimiento tecnológico: Trabajando con muchas plataformas y suplidores, esperamos que nuestros agentes sean versátiles.
Tenga pasión por el aprendizaje: Exponer a su equipo a nuevas ideas y tener una actitud abierta para probar cosas nuevas.
Atención al detalle: Vendemos Seguros después de todo (¡Poner los puntos sobre las íes!)
Bilingüe (español / inglés): es una ventaja seria, pero no obligatoria.

Ventajas de unirse al equipo

Plan de incentivo y compensación competitiva
Trabajo flexible desde casa y opciones de horarios
Beneficios de salud completos
Plan de inversión 401k
Oportunidades de avance profesional
Buenos bocadillos y cerveza artesanal
Vestimenta informal y ambiente de trabajo
Concursos frecuentes y obsequios

Cualificaciones

Educación: Licenciatura, Asociados o un título relacionado con negocios que persigue activamente
Lugar de trabajo - Phoenix, AZ

Expectativas de trayectoria profesional

0 - 3 meses

Entrenamiento de tecnología y producto
Entrenamiento de trámites y procedimientos de agencia
Apoyar a los consultores sénior, ponerse al tanto.
Examen de propiedad y accidentes (se requiere aprobación en los primeros 90 días)

3 - 6 meses

Periodo de aceleración y experiencia práctica en ventas
Apoyo continuo del consultor principal, desarrollo de la técnica

6 - 12+ meses

6 - 12 meses, los intérpretes comprobados pasarían de lleno al rol de ventas.
Más de 12 meses, oportunidad de promoción para Consultor.

La expectativa de compensación y los planes estarán claramente delineados; los triunfadores tienen un potencial de ganancias ilimitado. Para obtener más información, visite www.bindable.com

Does this really sound like you? If so, let's talk so we can learn about you!

Send your resume

Position: Insurance Agency Coordinator
Location: Boston, Massachusetts

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You will have a unique opportunity to work alongside our most experienced and successful sales leaders and customer service team, shadowing as part of your training and growth. The Insurance Coordinator is responsible for making sure any new customers and renewal customers have a positive and efficient process with our agency while being on-boarded to our system.

Responsibilities

Work with our Sales and Customer Advocacy teams in processing all paperwork in an efficient and timely manner
Interact via our phone system with all customers to ensure their needs are being met by our agency
Learn to solve customer problems by identifying needs
Review all supporting documents in EZLynx to confirm key items have been documented
Access and review all carrier sites to confirm if any customers have pending issues
Check accounts to see if there are any cross-sell opportunities for our agents; or if there are any pending opportunities that need follow-up
Contact insureds regarding any pending cancellations due to non-payment and assist them in determining ways to avoid future issues
Collect mail and document any returned items in our database system
Other administrative tasks as needed

Qualifications

Education - any degree is great but we will train the right candidate
Flexible - be adaptable and eager to learn as we launch new programs
Technology Savvy - ability to work with many tech platforms
Have a passion for learning - College Degree is nice but not needed
Attention to Detail - This is insurance after all (cross the Ts and dot the I's)
Bilingual is a major plus

Perks of Joining The Team

Comprehensive healthcare benefits, 401k Plan with company match
Flexible work schedules, casual dress & work environment
Career advancement opportunities
Good snacks and craft beer Fridays

Does this really sound like you? If so, let's talk so we can learn about you!

Send your resume

Quality Assurance & Program Analyst
Location: Boston, MA / Phoenix, AZ

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The Bindable® Quality Assurance & Program Analyst will support development of our proprietary technology. Our platform technologies include an agent facing enrollment platform and CRM, Policy Crusher®, white-labeled affinity consumer facing portals and more. This proprietary technology enables insurance agents to seamlessly generate quotes while managing their sales pipeline in a personalized experience.

Primary responsibility will be to manage quality assurance of new modules and partnerships. In addition, this role will support and execute test plans to further enhance existing platform capabilities and launch new products/ functionalities. This role will specialize with specific platform customers & products, while also gaining exposure to parallel programs in cross-training. You will work most closely with the QA and Customer Care teams, but also cross-functionally with our tech team, external partners and our own insurance agents.

The ideal candidate works well in a fast-paced, deadline-driven environment and interact professionally with both teammates and clients in order to meet business and technical requirements. Bindable hosts two home offices in Phoenix, AZ and Boston, MA as the preferred candidate locations, however this role is open to remote opportunities as well.

Does this sound like you? If so, keep reading!

Job Responsibilities

Direct Platform QA & Support for Assigned Workstreams

Independently troubleshoot and develop appropriate agent-facing solutions when possible.
Diagnose support issues; this may include researching system environments, configuration, permissions & collaborating with internal cross-functional teams.
Replicate issues, test fixes as they are rolled out and document solutions within ticketing system. Engage internal support when needed.
Proficiently track cases from open to close, documenting resolutions and lessons learned.
Cross-train and gain exposure with parallel customers, products and features. Provide support when capacity or back-up required.

Continued Platform Development for Assigned Workstreams

Coordinate and oversee the launch and QA of new partnerships, users and programs.
Test internal updates as rolled-out, provide constructive feedback for an efficient & effective platform experience.
Support platform releases with technical team, trainer(s) and agency leadership. This includes comprehensive platform overhauls to standard enhancements.
Analyze from a user perspective new products and work flows as launched, share ideas for future improvements.
Analyze commonalities & trends in customer ticketing. Contribute to knowledge center database providing solutions to common platform needs & requests.
Share best practices with colleagues to strive for continuous improvement & implementation.

Required Qualifications

Strong communication skills, written & oral.
Attention to detail with thoroughness and follow-through on execution.
Process improvement mind-set with an analytical & strategic approach.
Technologically inclined with ability to learn new systems quickly.
Positive "all for one" approach to team deliverables and priorities.
Emphasize excellence in quality engineering, troubleshooting and multi-tasking skills.
Can prioritize & gracefully manage competing priorities to ensure deadlines are met.

Preferred Qualifications

Bachelor's degree in related field or 5+ years' experience in field.
Support system experience, such as ZenDesk.
Insurance industry experience is a plus!

Travel Requirement

This position may require travel. Frequency & length will depend upon external partnership requirements.

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Affinity Sales
Location: Boston, MA

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Bindable is seeking a business development professional to lead our expanding sales efforts and drive revenue growth. This individual will manage all aspects of the sales cycle from identifying and qualifying potential new business opportunities, to handling complex contract negotiations and ultimately close new business opportunities.

This individual will be responsible for building a comprehensive sales pipeline that will develop key strategic partnerships with affinity groups, financial institutions, retail brands, brokers and insurance carriers. The successful candidate will aggressively target new opportunities and will have a proven track record of sales.

This role will report directly to Bindable's Senior Leadership.

This position is a great opportunity be a part of a rapidly growing team that is making a name for itself in the market!

Job Responsibilities

Develop and manage a strategic sales plan
Manage and lead business development and sales activities towards strategic partners
Analyze existing sales and marketing strategies; identify strengths and weaknesses and which strategies generate revenue
Write proposals, RFPs, presentation decks, and other custom client-facing materials
Support general business development and marketing efforts
Prepare and execute high impact meetings with prospective clients
Deliver sales presentations to large groups with varying degrees of seniority
Manage sales activities and reporting through Salesforce
Understand competitive landscape and how to overcome objections
Represent Bindable at industry conferences and events
Travel 30% required

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Sales Coordinator
Location: Boston, MA

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Bindable is looking for a diligent and highly motivated individual to help support the day-to-day operations of our growing Sales Team. The ideal candidate has an entrepreneurial spirit, drive and work ethic; and is willing to hit the ground running in a start-up environment. You should have a positive attitude, strong interpersonal skills, and enjoy the idea of working on all different types of projects. This is a great opportunity for an individual looking to expand their sales and marketing skills and experience early in their career.

Job Responsibilities

Support general business development and marketing efforts
Manage sales activities and reporting through Salesforce.com
Daily administrative tasks to support Sales Leadership
Assist with writing proposals, RFPs, presentation decks, and other custom client-facing materials
B2B digital media support

Qualifications

BA/BS degree with 0-2 years of applicable experience
Excellent written and verbal skills
Strong organizational skills and attention to detail
Proficiency with Microsoft Office applications
Ability to work flexible hours and travel as needed for the role
Ability to thrive and stand out in a fast-paced environment
Salesforce.com experience a plus

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These are our company values and what we're looking for in every Bindable employee. These are the things that make Bindable a special place to work.

Benefits of Working at Bindable:

Check Out Our Open Positions:

These are our company values and what we're looking for in every Bindable employee. These are the things that make Bindable a special place to work.

Benefits of Working at Bindable:

Check Out Our Open Positions:

Project & Implementation Specialist Location: Boston, MA / Phoenix, AZ

Job Responsibilities

Director of Accounting/Controller Location: Boston, MA

Software Engineer Location: Boston, MA

Business Analyst Location: Boston, MA

DevOps Engineer Location: Boston, MA

Senior UI Designer/Front-End Developer Location: Boston, MA (temporarily remote due to Covid)

Marketing Manager Location: Boston, MA (temporarily remote due to Covid)

Position: Customer Advocate Location: Boston, MA / Phoenix, AZ (temporarily remote due to Covid)

Position: Insurance Sales Agent Location: Boston, MA / Phoenix, AZ or Remote

Posición : Asociado de ventas- tiempo completo y medio tiempo Localidad : Phoenix, Arizona

Position: Insurance Agency Coordinator Location: Boston, Massachusetts

Quality Assurance & Program Analyst Location: Boston, MA / Phoenix, AZ

Job Responsibilities

Affinity Sales Location: Boston, MA

Sales Coordinator Location: Boston, MA

Project & Implementation Specialist
Location: Boston, MA / Phoenix, AZ

Director of Accounting/Controller
Location: Boston, MA

Software Engineer
Location: Boston, MA

Business Analyst
Location: Boston, MA

DevOps Engineer
Location: Boston, MA

Senior UI Designer/Front-End Developer
Location: Boston, MA (temporarily remote due to Covid)

Marketing Manager
Location: Boston, MA (temporarily remote due to Covid)

Position: Customer Advocate
Location: Boston, MA / Phoenix, AZ (temporarily remote due to Covid)

Position: Insurance Sales Agent
Location: Boston, MA / Phoenix, AZ or Remote

Posición : Asociado de ventas- tiempo completo y medio tiempo
Localidad : Phoenix, Arizona

Position: Insurance Agency Coordinator
Location: Boston, Massachusetts

Quality Assurance & Program Analyst
Location: Boston, MA / Phoenix, AZ

Affinity Sales
Location: Boston, MA

Sales Coordinator
Location: Boston, MA