UNBIND with Bindable

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• 18 min
• August 20, 2024

Amid one of the toughest operating environments in recent years, alternative distribution strategies offer a creative way for insurers to attract customers and create value beyond traditional business practices while also remaining operationally efficient. But while the significance of alternative distribution is quite apparent, how does an organization begin to leverage these opportunities?

In this episode, we’ll review some of the alternative distribution strategies Bindable’s own clients and other product providers in the industry are using to meet customers where, when, and how they want to shop for coverage.

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• 31 min
• April 25, 2024

Insurance as we know it is changing from a stand-alone, point-in-time purchase to a fluid, dynamic solution that should seamlessly fit into consumers’ lives. Moving forward, insurers need to reimagine how they create and deliver value to customers, who are increasingly expecting more relevant, personalized, and simpler ways to access the coverage they need to protect themselves financially.

Today we’re joined by Principal Analyst, Insurance eBusiness and Channel Strategies at Forrester, Ellen Carney, whose research focuses on the technology decisions that financial services firms are investing in, including the integration of emerging technologies with legacy systems to drive better digital experiences and improved operational efficiency.

Our discussion will focus on the shifting expectations people have for insurance and how insurers, to keep up with the competition, must: reimagine processes, redesign business models, and recruit the next generation of talent to better leverage available and forthcoming technology and to meet evolving customer needs.

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• 16 min
• November 14, 2023

Insurance is an industry built on data – we need data points to evaluate risks, set prices, and understand customers. Even so, the ability of many insurance organizations to refine their most basic raw material and produce more impactful insights has often eluded even the biggest players in the space.

As the speed of business continues to pick up, it's time we shift our perspective on data from an ill-defined byproduct of doing business to recognizing it for what it truly is: a critical source of information that has the power to fuel innovation, foster differentiation, and propel growth.

Today, we're joined by Chad Lovell, SVP of Agency Optimization at Assurance IQ. A seasoned expert in data-driven optimization, Chad will be sharing his experiences in harnessing data for competitive advantages and improved customer experiences. Additionally, we'll delve into how Assurance's data-centric culture is positively influencing their business and its pivotal role in their success. The audience will gain a deeper understanding of the importance of data and how to leverage it as a strategic asset to remain competitive as our industry continues to rapidly evolve.

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• 19 min
• May 31, 2023

It’s no secret that embedding insurance offerings into an existing customer experience provides a great opportunity for generating new revenue and expanding customer relationships.

However, it’s not always easy to get started with an embedded insurance strategy, especially if you don’t have an insurance background. If you truly want to embark on a successful insurance program, you’ll have to approach it with the right mindset.

Today we’re joined by Zach Shefska, Founder, CEO, President of CarEdge. Founded in 2020, CarEdge makes buying, owning, and selling a car more efficient and fair for everyone involved. Zach himself is a self-made executive with a passion for advocacy, fairness, and empowerment in the auto industry. 

We’re excited to hear about what Zach and his team are working on at CarEdge, and how they’re innovatively thinking about insurance distribution as a means to complement their current offerings and to further empower their customers throughout the vehicle purchase and ownership experience.

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• 39 min
• February 15, 2023

Bindable's chief product officer, Risa Pecoraro, sat down with ⁠Charlie Sidoti⁠, the executive director of ⁠InnSure⁠, an industry-funded nonprofit focused on fostering innovation in insurance and risk management to learn how he and his team are leaning into the issue of climate change and aiming to solve it from an insurance perspective.

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• 16 min
• August 17, 2022

The competition for talent across all industries continues to heat up - and insurance is no exception. As insurance talent begins to "age out" of the workforce, organizations need to reconceptualize how they find talent. They need to find novel ways to appeal to newer generations who may not be proactively seeking careers in our space.

However, with the right mindset and dedication to nurturing young talent, insurance is well-poised to attract, develop and retain the right employees.

We are joined for this episode of UNBIND by Tim Roberts, VP of Workers Compensation Claims at Everest Insurance, where he is responsible for all aspects of workers compensation claims. Tim has more than 30 years of multi-line claim experience and 20 years of management experience.

Recently, Tim was nominated as a RISE Mentor of the Year at the 2022 Rising Insurance Star Executives (or RISE) Leadership Summit and Award Gala in Fort Lauderdale, FL, and shared invaluable experience with a room filled with young leaders and mentors who are paving the way for the next generation of insurance professionals.

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• 22 min
• July 28, 2022

Evolving customer expectations are accelerating the pace of change in insurance; old-school thinking won't cut it in the digital age. It's clear that the insurance organizations who have continued to invest in innovation to improve products, service, and delivery have an enormous competitive advantage in our hardening market.

One such innovative organization is GradGuard, who has been on the forefront of embedded insurance experiences for more than a decade… which is honestly probably longer than most of us have even been familiar with the term, "embedded insurance"!

In this episode of UNBIND, host Jocelyn Getson is joined by John Fees, co-founder and managing director of GradGuard, which helps students and their families protect their college investments through tuition and renters insurance programs via embedded offers within the college enrollment process. Today, they are partnered with 500 universities nationwide and help serve nearly one million students and their families. Listen to hear John share his experience within the embedded space.

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• 27 min
• June 27, 2022

Digital transformation. Innovation. Elevated customer experiences. We've all heard it before - insurance can no longer prioritize the old way of doing things ahead of providing exceptional client experiences. But while everyone is talking about the "why," it's the "how" that often feels vague and aspirational versus. clear and actionable.

In his role as Managing Principal of Core Innovation at CSAA Insurance Group, Brian Gaab has led the implementation of new technologies and innovative risk transfer solutions for new and existing insurance products. Considering that CSAA Insurance Group has been serving AAA members for over 100 years, he is the perfect person to speak about innovating within a legacy carrier, one that not only remains relevant but is known for cutting edge products that leverage new technologies.

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• 27 min
• May 18, 2022

The push to innovate both insurance distribution and the consumer products themselves is really a global effort. And while in some cases, there is a regionality consideration where certain products are needed based on the exposure of that area or consumer preferences, ultimately there is so much to be learned by looking beyond the country you operate in and see how the rest of the world is tackling insurance innovation.

On this episode of UNBIND, we were joined by Dr. Robin Kiera, the founder of Digitalscouting, a global consulting company focused on supporting insurance professionals by scouting technology, products, and marketing trends around the world. Based in Germany, Dr. Kiera has had a bird's eye view on the evolution of insurance and InsurTech across the globe for years. In fact, he is known for predicting very early the impact of Lemonade on the industry.

Dr. Kiera shares his insights into global insurance trends, focusing on the insurance customer experience, and sheds new light on opportunities for insurers to best reap the benefits of the InsurTech movement and ease the pain of customer acquisition.

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• 25 min
• Apr 28, 2022

When thinking about the strategic direction of your company or even your industry, many of us probably have had a moment of "what would Amazon do?" Afterall, they are the world's most valued brand, so why not take the same approach as they would to the challenges and opportunities your business may face? Well, for anyone who has ever had that thought, you're in luck.

John Rossman, Managing Partner at Rossman Partners, former Amazon leader and author of The Amazon Way joined us on UNBIND to share his insider point-of-view and discuss how "the Amazon way" may resonate with our own industry and the takeaways insurance leaders should consider, if not implement, themselves to remain competitive in an ever-evolving market.

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• 29 min
• Mar 17, 2022

No matter what business you're in, it is no secret that winning and retaining customers is critical to long term success. But sometimes that's easier said than done. The challenge is that we are living through a time of unprecedented disruption. Everything from digital advancements to social, economic, and environmental changes are impacting life - and business - as we know it. What may have worked for organizational leaders five years ago (or even sooner than that!) is not necessarily going to have the same impact on success today. This episode will identify the essential areas that businesses need to focus on to not only survive, but most importantly, thrive during these rapidly changing times.

Named a top 5 global retail influencer, joining us for this conversation is Steve Dennis. Steve is a leading retail expert on strategic growth and innovation who speaks worldwide on how businesses can reignite growth in the age of digital disruption. He's been named a top 5 retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in the media, as a Forbes Senior Contributor and on his podcast. His best-selling book is Remarkable Retail: How to Win & Keep Customers in the Age of Disruption.

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• 30 min
• Mar 1, 2022

If there's anyone that knows something about developing innovative ideas and seeing them through to success, it's Laura Bennett, SVP e-Consumer North America at Chubb. Not one to shy away from a challenge, Laura is making a difference in insurance by thinking differently, executing on new programs and bringing her genuine and authentic leadership style to every new initiative. Today we get to hear first-hand the path that has led Laura to her current role, which included being the first pet insurance actuary in the US, and what it has been like bringing an innovative brand like Blink to life within a large insurer like Chubb.

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• 33 min
• Feb 2, 2022

The insurance industry has often been considered complacent and some products, like auto insurance, as biased. We see new leaders entering the space who are shaking things up, fueled by a desire to create more equitable and innovative products. They are choosing the road less traveled (no pun intended) to execute their vision. LOOP is the AI-powered car insurance company with a focus on more equitable insurance, largely led in part by its visionary Co-Founder and Co-CEO, Carey Anne Nadeau, who isn't afraid to ask "why?"

On this episode of UNBIND with Bindable, we sit down with Carey Anne to learn more about her founder story, her passion for data and mission-driven insurance innovation, and the impact LOOP is having on the future of the industry. Take a listen and be inspired by what fuels Carey Anne to create better and more transparent insurance experiences for all.

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• 40 min
• Dec 16, 2021

The insurance industry has often been considered complacent and some products, like auto insurance, as biased. We see new leaders entering the space who are shaking things up, fueled by a desire to create more equitable and innovative products. They are choosing the road less traveled (no pun intended) to execute their vision. LOOP is the AI-powered car insurance company with a focus on more equitable insurance, largely led in part by its visionary Co-Founder and Co-CEO, Carey Anne Nadeau, who isn't afraid to ask "why?"

On this episode of UNBIND with Bindable, we sit down with Carey Anne to learn more about her founder story, her passion for data and mission-driven insurance innovation, and the impact LOOP is having on the future of the industry. Take a listen and be inspired by what fuels Carey Anne to create better and more transparent insurance experiences for all.

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• 38 min
• Dec 14, 2021

As the current insurance landscape continues to expand and evolve, the term "InsurTech" now encompasses a vast array of companies and capabilities. Valuations continue to grow, the number of IPOs is increasing, and new entrants are emerging every month. Legacy players must be ready to embrace and react to change head-on, or risk losing out to their competition. But how can insurance leaders know what's worth pursuing and what's just noise?

On this episode of UNBIND, host Jocelyn Getson will sits down with Stacey Brown, Head of Global Technology Innovation at AXA XL, a Division of AXA, to tap into and learn from his extensive experience and expertise, understand his views of the current state of InsurTech, and hear his projections for what's next. He'll also share his insights driving transformation from within the industry and influencing innovation through InsurTech Hartford, a community and platform he built for entrepreneurs, investors, and industry executives eager to contribute to the future of insurance.

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• 32 min
• December 14, 2021

Insurance has more tools and tech available than ever before, so it's no surprise that the industry is changing–and fast. And while change is inevitable, success is not. Are your people, processes, and organization as a whole, open to and ready for digital transformation? In this episode of UNBIND with Bindable, Jocelyn Getson, Chief Growth Officer at Bindable, sits down with business transformation expert, Angie Tuglus, to discuss the daunting challenge of undertaking a digital transformation, how to effectively lead change management within an organization, the pitfalls to avoid, and how to define success, all while keeping your transformation on course.

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• 34 min
• December 14, 2021

On this episode of UNBIND with Bindable, Jocelyn Getson, Chief Growth Officer sits down with NFP's Head of Innovation, Mark Rieder, for The Digital Future of Insurance: What's Next? They discuss trends in digital insurance and what the future holds for the industry.

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• 27 min
• December 13, 2021

For our very first UNBIND with Bindable, Jocelyn Getson, Bindable's Chief Growth Officer and host, sits down with Phil Walker, CEO of iptiQ by Swiss Re and Bill Suneson, CEO of Bindable about their recent strategic partnership, what it means for the insurance industry, the impact on digital ecosystems, why holistic solutions are critical for partners, and their perspective on the future of insurance.